For Specific Purposes

Contact Us Coursebook with Audio CD Call Center English Skills

Student's Book + Audio CD

Описание

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

Характеристики

Издательство CUP
Артикул (ISBN) 9780521124737
Тип обложки мягкая обложка
Язык English

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